A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of.” We were thrilled when Rulai was included. After all, we were only one of three startups specializing in Artificial Intelligence (AI) that made it on their list.
AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.
Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was listed along with only 40+ other startups in its newly coined category “Expert Automation and Augmentation Software (EaaS).”
Check it out on VentureBeat: The Dangers of Letting Big Tech Control AI
Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of data. You can produce endless reports that detail contact rate, call volume, chat times, resolution rates, interaction counts, etc. However, with so much data available companies often get caught up in metrics instead of focusing on their meaning.
Topics: Customer Support Processes
From live customer service agents to chatbots
Over the past few years, advances in voice processing and machine learning have made it easier for software to understand conversational language. As a result, conversational interface (“CUI”) technology is becoming ever more commonplace—just look at the rise of consumer-focused chatbots like Facebook’s Messenger, Apple’s Siri, and Amazon’s Echo.
Right now there’s a lot of media hype about AI chatbots. If you believe everything you read, you might start worrying that chatbots will eventually lead to contact center extinction.
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused on the theme of “Delivering Exceptional Customer Experiences (CX) in a Complex and Changing World.”
Today, Techcrunch published a feature article about our cutting-edge Interaction Design Console for creating an enterprise chatbot and how it's a game-changer in the industry. Notably, they called out one of the ways that Rulai is at the forefront of industry trends: