Rulai News and Views

Jim Diaz

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How Bloomberg Chose Rulai as a Startup Winner

Posted by Jim Diaz on Aug 3, 2017 11:44:01 AM

A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of.” We were thrilled when Rulai was included. After all, we were only one of three startups specializing in Artificial Intelligence (AI) that made it on their list.

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Topics: Artificial Intelligence, Chatbots

Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”

Posted by Jim Diaz on Jul 18, 2017 8:46:14 AM

AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.

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Topics: Artificial Intelligence, Chatbots, Improve Customer Service

The Secret to Creating AI Chatbots That Solve Real Business Problems

Posted by Jim Diaz on Jul 13, 2017 9:04:51 AM

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.

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Topics: Artificial Intelligence, Chatbots, Improve Customer Service

Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List

Posted by Jim Diaz on Jul 12, 2017 3:13:53 PM

Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was listed along with only 40+ other startups in its newly coined category “Expert Automation and Augmentation Software (EaaS).”

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Topics: Chatbots

The Dangers of Letting Big Tech Control AI

Posted by Jim Diaz on Jul 12, 2017 9:03:00 AM
Rulai CEO Roger Jin recently wrote a guest article on VentureBeat. He discusses the growing democratization of AI technology and how it will lead to more diverse AI applications and solutions.

Check it out on VentureBeat:  The Dangers of Letting Big Tech Control AI
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Can Artificial Intelligence Improve Customer Service?  3 Metrics to Watch

Posted by Jim Diaz on Jul 7, 2017 12:05:00 PM

Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of data. You can produce endless reports that detail contact rate, call volume, chat times, resolution rates, interaction counts, etc. However, with so much data available companies often get caught up in metrics instead of focusing on their meaning.

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Topics: Customer Support Processes

Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

Posted by Jim Diaz on Jun 26, 2017 9:42:00 AM

From live customer service agents to chatbots

Over the past few years, advances in voice processing and machine learning have made it easier for software to understand conversational language. As a result, conversational interface (“CUI”) technology is becoming ever more commonplace—just look at the rise of consumer-focused chatbots like Facebook’s Messenger, Apple’s Siri, and Amazon’s Echo.

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Topics: Artificial Intelligence, Improve Customer Service

[Video] Will AI Chatbots Replace Contact Center Agents?

Posted by Jim Diaz on Jun 21, 2017 2:51:36 PM

Right now there’s a lot of media hype about AI chatbots. If you believe everything you read, you might start worrying that chatbots will eventually lead to contact center extinction.

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Topics: Artificial Intelligence, Chatbots

The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

Posted by Jim Diaz on Jun 20, 2017 3:09:25 PM

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused on the theme of “Delivering Exceptional Customer Experiences (CX) in a Complex and Changing World.”

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Topics: Improve Customer Service, Artificial Intelligence

Rulai's "Low Code" Chatbot is Featured on Techcrunch

Posted by Jim Diaz on May 25, 2017 1:56:31 PM

Today, Techcrunch published a feature article about our cutting-edge Interaction Design Console for creating an enterprise chatbot and how it's a game-changer in the industry. Notably, they called out one of the ways that Rulai is at the forefront of industry trends:

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