There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Knowing the difference will help you to understand the customer experience and business impact to a much greater degree.
Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple drag and drop, no-code design via it’s AI Chatbot Design Console for business users announced that Jim Rembach, CX Expert Emeritus, Customer Experience Professionals Association (CXPA), host of Fast Leader Show Podcast, and Contact Center expert with CCW Digital, ICMI, and Board Chair with Call Center Coach will lead Rulai’s Marketing and Customer Experience efforts.
A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of.” We were thrilled when Rulai was included. After all, we were only one of three startups specializing in Artificial Intelligence (AI) that made it on their list.
AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.
From live customer service agents to chatbots
Over the past few years, advances in voice processing and machine learning have made it easier for software to understand conversational language. As a result, conversational interface (“CUI”) technology is becoming ever more commonplace—just look at the rise of consumer-focused chatbots like Facebook’s Messenger, Apple’s Siri, and Amazon’s Echo.
Right now there’s a lot of media hype about AI chatbots. If you believe everything you read, you might start worrying that chatbots will eventually lead to contact center extinction.
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused on the theme of “Delivering Exceptional Customer Experiences (CX) in a Complex and Changing World.”
The interplay of AI with the specific domain expertise of humans is a critical component of unleashing the full potential of CX chatbots to perform first contact resolution across the full spectrum of a company's customer support use cases.
Right now, the team at Rulai is publicly demonstrating our new Interaction & Design Management Console. It's exciting because it's really a breakthrough product that empowers customer experience (CX) managers to take control of their very own branded virtual customer assistance, imparting their domain expertise directly into each use case task creation and dialogue workflow.
We've created a video that captures some of the highlights of this powerful tool. Check it out to see our user interface (UI) in action!
Despite so many benefits to deploying chatbots, many companies hesitate when the time comes to rolling one out. What holds them back? Not knowing where to start. With numerous providers on the market, picking the right one is a tough decision. To help make the process easier, we’ve put together this handy list of the top 5 questions to ask chatbot providers as you’re weighing your options.