Rulai News and Views

The 3 Different Generations of Chatbot Technology

Posted by Jim Rembach on Dec 12, 2017 12:46:55 PM

There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Knowing the difference will help you to understand the customer experience and business impact to a much greater degree. 

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Topics: Chatbots, Chatbot Solutions, Chatbot Technology, Artificial Intelligence

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