Rulai News and Views

Alert - Chatbots are not living up to promises

Posted by Jim Rembach on Oct 12, 2017 11:00:45 AM

Chatbots are not living up to the promises that many people are expecting. And there's five common reasons as to why, that you need to know.

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Topics: Customer Experience, Contact Center, Chatbots, Chatbot Fail

Rulai adds domain expertise in CX and Contact Centers

Posted by Rulai on Oct 10, 2017 6:44:48 AM

Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple drag and drop, no-code design via it’s AI Chatbot Design Console for business users announced that Jim Rembach, CX Expert Emeritus, Customer Experience Professionals Association (CXPA), host of Fast Leader Show Podcast, and Contact Center expert with CCW Digital, ICMI, and Board Chair with Call Center Coach will lead Rulai’s Marketing and Customer Experience efforts.

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Topics: Customer Experience, Contact Center, Artificial Intelligence, Chatbots

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