In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless customer experience was the prime topic designated by executives. 98.74 percent ranked it from important” to “very important” to “essential”.
Chatbots are not living up to the promises that many people are expecting. And there's five common reasons as to why, that you need to know.
Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple drag and drop, no-code design via it’s AI Chatbot Design Console for business users announced that Jim Rembach, CX Expert Emeritus, Customer Experience Professionals Association (CXPA), host of Fast Leader Show Podcast, and Contact Center expert with CCW Digital, ICMI, and Board Chair with Call Center Coach will lead Rulai’s Marketing and Customer Experience efforts.