Rulai News and Views

Can Artificial Intelligence Improve Customer Service?  3 Metrics to Watch

Posted by Jim Diaz on Jul 7, 2017 12:05:00 PM

Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of data. You can produce endless reports that detail contact rate, call volume, chat times, resolution rates, interaction counts, etc. However, with so much data available companies often get caught up in metrics instead of focusing on their meaning.

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Topics: Customer Support Processes

[Video] What's Included in the Enterprise's Ultimate CX Chatbot?

Posted by Jim Diaz on May 18, 2017 7:11:00 AM

The interplay of AI with the specific domain expertise of humans is a critical component of unleashing the full potential of CX chatbots to perform first contact resolution across the full spectrum of a company's customer support use cases.

Right now, the team at Rulai is publicly demonstrating our new Interaction & Design Management Console. It's exciting because it's really a breakthrough product that empowers customer experience (CX) managers to take control of their very own branded virtual customer assistance, imparting their domain expertise directly into each use case task creation and dialogue workflow.

We've created a video that captures some of the highlights of this powerful tool. Check it out to see our user interface (UI) in action!

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Topics: Customer Support Processes, Artificial Intelligence

5 Questions to Ask an AI Chatbot Provider

Posted by Jim Diaz on Apr 27, 2017 10:11:54 AM

Despite so many benefits to deploying chatbots, many companies hesitate when the time comes to rolling one out. What holds them back? Not knowing where to start. With numerous providers on the market, picking the right one is a tough decision. To help make the process easier, we’ve put together this handy list of the top 5 questions to ask chatbot providers as you’re weighing your options.

 

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Topics: Improve Customer Service, Customer Support Processes, Artificial Intelligence

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