AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.
From live customer service agents to chatbots
Over the past few years, advances in voice processing and machine learning have made it easier for software to understand conversational language. As a result, conversational interface (“CUI”) technology is becoming ever more commonplace—just look at the rise of consumer-focused chatbots like Facebook’s Messenger, Apple’s Siri, and Amazon’s Echo.
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused on the theme of “Delivering Exceptional Customer Experiences (CX) in a Complex and Changing World.”
Despite so many benefits to deploying chatbots, many companies hesitate when the time comes to rolling one out. What holds them back? Not knowing where to start. With numerous providers on the market, picking the right one is a tough decision. To help make the process easier, we’ve put together this handy list of the top 5 questions to ask chatbot providers as you’re weighing your options.
Who doesn't love a list? And in Silicon Valley, we especially love lists that highlight the newest and the hottest tech.
So a few days ago when Bloomberg put out its list with the above title, we were pretty honored to be included--especially in the red hot area of Artificial Intelligence.
Lets face it - there are a lot of startups in these areas. All told, the report looked at more than 50,000 companies and narrowed them down to a mere 50 (!).
(Previous Valley companies that've made Bloomberg's list include Cloudera, Palantir, Evernote, Twitch and Spotify.)
Get Real, Improve Customer Service with Bots?
It’s common for customers to complain about automated help. Whether it’s an ineffective IVR system that frequently routes calls to the wrong agents or a chatbot (automated assistant or virtual assistant) that can’t answer a simple question.
In recent years automated customer service has gained a bad reputation for leaving customers fuming. So when companies are looking for ways to improve their customer service, their first instinct usually isn’t to rollout more.