Rulai News and Views

Rulai Named a Cool Vendor in AI for Conversational Platforms by Gartner

Posted by Rulai on Aug 1, 2018 1:13:27 PM

Rulai today announced that it has been named a Cool Vendor based on the July 24, 2018 report titled, “Cool Vendors in AI for Conversational Platforms” by Van L. Baker, Werner Goertz and Jason Wong at Gartner, Inc. The report evaluates emerging vendors that application leaders should watch in order to take advantage of the disruption they will bring to all markets.

Gartner’s report notes, “Chatbots and virtual assistants allow users to engage with the technology without having to understand how to access an application or website, or learn how to use the same. This "no learning" use of technology is inherently appealing to users as they merely need to ask for what they want — the responsibility for understanding the request lies with the conversational platform.

Additionally, conversational user interfaces can be very efficient, allowing users to accomplish in one request what might require several steps in an application.” The report also provides recommendations for application leaders who want to capitalize on conversational platforms in order to utilize this post-app technology to facilitate the transition to digital business should:

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Topics: News

Delivering an Effortless Chatbot Customer Experience

Posted by Jim Rembach on Dec 19, 2017 9:16:32 AM

In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless customer experience was the prime topic designated by executives. 98.74 percent ranked it from important” to “very important” to “essential”.

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Topics: Chatbots, Customer Experience, Chatbot Technology, Chatbot Use Cases

The 3 Different Generations of Chatbot Technology

Posted by Jim Rembach on Dec 12, 2017 12:46:55 PM

There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Knowing the difference will help you to understand the customer experience and business impact to a much greater degree. 

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Topics: Chatbots, Chatbot Solutions, Chatbot Technology, Artificial Intelligence

Alert - Chatbots are not living up to promises

Posted by Jim Rembach on Oct 12, 2017 11:00:45 AM

Chatbots are not living up to the promises that many people are expecting. And there's five common reasons as to why, that you need to know.

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Topics: Customer Experience, Contact Center, Chatbots, Chatbot Fail

Rulai adds domain expertise in CX and Contact Centers

Posted by Rulai on Oct 10, 2017 6:44:48 AM

Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple drag and drop, no-code design via it’s AI Chatbot Design Console for business users announced that Jim Rembach, CX Expert Emeritus, Customer Experience Professionals Association (CXPA), host of Fast Leader Show Podcast, and Contact Center expert with CCW Digital, ICMI, and Board Chair with Call Center Coach will lead Rulai’s Marketing and Customer Experience efforts.

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Topics: Customer Experience, Contact Center, Artificial Intelligence, Chatbots

How Bloomberg Chose Rulai as a Startup Winner

Posted by Jim Diaz on Aug 3, 2017 11:44:01 AM

A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of.” We were thrilled when Rulai was included. After all, we were only one of three startups specializing in Artificial Intelligence (AI) that made it on their list.

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Topics: Artificial Intelligence, Chatbots

Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”

Posted by Jim Diaz on Jul 18, 2017 8:46:14 AM

AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.

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Topics: Artificial Intelligence, Chatbots, Improve Customer Service

The Secret to Creating AI Chatbots That Solve Real Business Problems

Posted by Jim Diaz on Jul 13, 2017 9:04:51 AM

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.

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Topics: Artificial Intelligence, Chatbots, Improve Customer Service

Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List

Posted by Jim Diaz on Jul 12, 2017 3:13:53 PM

Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was listed along with only 40+ other startups in its newly coined category “Expert Automation and Augmentation Software (EaaS).”

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Topics: Chatbots

The Dangers of Letting Big Tech Control AI

Posted by Jim Diaz on Jul 12, 2017 9:03:00 AM
Rulai CEO Roger Jin recently wrote a guest article on VentureBeat. He discusses the growing democratization of AI technology and how it will lead to more diverse AI applications and solutions.

Check it out on VentureBeat:  The Dangers of Letting Big Tech Control AI
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