In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless customer experience was the prime topic designated by executives. 98.74 percent ranked it from important” to “very important” to “essential”.
There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Knowing the difference will help you to understand the customer experience and business impact to a much greater degree.
Chatbots are not living up to the promises that many people are expecting. And there's five common reasons as to why, that you need to know.
Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple drag and drop, no-code design via it’s AI Chatbot Design Console for business users announced that Jim Rembach, CX Expert Emeritus, Customer Experience Professionals Association (CXPA), host of Fast Leader Show Podcast, and Contact Center expert with CCW Digital, ICMI, and Board Chair with Call Center Coach will lead Rulai’s Marketing and Customer Experience efforts.
A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of.” We were thrilled when Rulai was included. After all, we were only one of three startups specializing in Artificial Intelligence (AI) that made it on their list.
AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.
Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was listed along with only 40+ other startups in its newly coined category “Expert Automation and Augmentation Software (EaaS).”
Check it out on VentureBeat: The Dangers of Letting Big Tech Control AI
Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of data. You can produce endless reports that detail contact rate, call volume, chat times, resolution rates, interaction counts, etc. However, with so much data available companies often get caught up in metrics instead of focusing on their meaning.
Topics: Customer Support Processes