Rulai News and Views

Delivering an Effortless Chatbot Customer Experience

Posted by Jim Rembach on Dec 19, 2017 9:16:32 AM

In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless customer experience was the prime topic designated by executives. 98.74 percent ranked it from important” to “very important” to “essential”.

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Topics: Chatbots, customer experience, chatbot technology, chatbot use cases

The 3 Different Generations of Chatbot Technology

Posted by Jim Rembach on Dec 12, 2017 12:46:55 PM

There are 3 different generations of chatbot technology found in contact centers, websites, or in an APP experience. Knowing the difference will help you to understand the customer experience and business impact to a much greater degree. 

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Topics: Artificial Intelligence, Chatbots, chatbot solutions, chatbot technology

Alert - Chatbots are not living up to promises

Posted by Jim Rembach on Oct 12, 2017 11:00:45 AM

Chatbots are not living up to the promises that many people are expecting. And there's five common reasons as to why, that you need to know.

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Topics: Chatbots, customer experience, contact center, chatbot fail

Rulai adds domain expertise in CX and Contact Centers

Posted by Rulai on Oct 10, 2017 6:44:48 AM

Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple drag and drop, no-code design via it’s AI Chatbot Design Console for business users announced that Jim Rembach, CX Expert Emeritus, Customer Experience Professionals Association (CXPA), host of Fast Leader Show Podcast, and Contact Center expert with CCW Digital, ICMI, and Board Chair with Call Center Coach will lead Rulai’s Marketing and Customer Experience efforts.

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Topics: Artificial Intelligence, Chatbots, customer experience, contact center

How Bloomberg Chose Rulai as a Startup Winner

Posted by Jim Diaz on Aug 3, 2017 11:44:01 AM

A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of.” We were thrilled when Rulai was included. After all, we were only one of three startups specializing in Artificial Intelligence (AI) that made it on their list.

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Topics: Artificial Intelligence, Chatbots

Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”

Posted by Jim Diaz on Jul 18, 2017 8:46:14 AM

AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be overstated.

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Topics: Improve Customer Service, Artificial Intelligence, Chatbots

The Secret to Creating AI Chatbots That Solve Real Business Problems

Posted by Jim Diaz on Jul 13, 2017 9:04:51 AM

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion across industry sectors. However, the conversation rarely delves deep into whether they’re poised to intelligently perform tasks that solve real problems. There’s a good reason for that. Simply put, the majority of companies simply don’t have the resources or manpower to develop AI chatbots that provide game-changing customer experiences.

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Topics: Improve Customer Service, Artificial Intelligence, Chatbots

Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List

Posted by Jim Diaz on Jul 12, 2017 3:13:53 PM

Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was listed along with only 40+ other startups in its newly coined category “Expert Automation and Augmentation Software (EaaS).”

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Topics: Chatbots

The Dangers of Letting Big Tech Control AI

Posted by Jim Diaz on Jul 12, 2017 9:03:00 AM
Rulai CEO Roger Jin recently wrote a guest article on VentureBeat. He discusses the growing democratization of AI technology and how it will lead to more diverse AI applications and solutions.

Check it out on VentureBeat:  The Dangers of Letting Big Tech Control AI
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Can Artificial Intelligence Improve Customer Service?  3 Metrics to Watch

Posted by Jim Diaz on Jul 7, 2017 12:05:00 PM

Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of data. You can produce endless reports that detail contact rate, call volume, chat times, resolution rates, interaction counts, etc. However, with so much data available companies often get caught up in metrics instead of focusing on their meaning.

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Topics: Customer Support Processes

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