Rulai today announced that it has been named a Cool Vendor based on the July 24, 2018 report titled, “Cool Vendors in AI for Conversational Platforms” by Van L. Baker, Werner Goertz and Jason Wong at Gartner, Inc. The report evaluates emerging vendors that application leaders should watch in order to take advantage of the disruption they will bring to all markets.
Gartner’s report notes, “Chatbots and virtual assistants allow users to engage with the technology without having to understand how to access an application or website, or learn how to use the same. This "no learning" use of technology is inherently appealing to users as they merely need to ask for what they want — the responsibility for understanding the request lies with the conversational platform.
Additionally, conversational user interfaces can be very efficient, allowing users to accomplish in one request what might require several steps in an application.” The report also provides recommendations for application leaders who want to capitalize on conversational platforms in order to utilize this post-app technology to facilitate the transition to digital business should: